Hire Information Help
How to place a Booking?
The fastest, simplest very easy way to make a booking is via our website. Our Warehouses are fulfilment locations only, bookings cannot be made in the store.
Can I make a booking in store?
Sorry, you cannot make a booking in store, because our warehouses are fulfilment locations only.
What are your preferred Payment Methods?
We only accept payment via Visa, Mastercard or AMEX. Payment must be made before a booking can be confirmed. We do not accept cash.
Do you have a Rental Bond?
We do have a rental bond ($150-$300) that is applicable for all types of bookings and must be frozen on a debit or credit prior to pick up or delivery.
What does a Rental Bond may cover?
The rental bond only covers fees associated with the late return, cleaning or liquid detection label activation. The rental bond is not sufficient for covering the cost of lost or damaged equipment.
Can I get a Rental Bond back?
If your booking is returned back to us on time and in the condition it was received, you will get your bond back. almost 99% of our customers receive their bond back in full.
How does the Rental Bond process work?
1. The rental bond amount is pre-authorised on your debit/credit card. This “freezes” the amount on your card for the duration of your hire (during which this will appear as a ‘Pending’ transaction in your account)
2. When your booking is returned on time and in the condition it was received, our team will send a message to your bank to “unfreeze” the Rental Bond
3. Depending on your banking institution it may take 0-5 business days for your bank to release the Rental Bond. Once they have released it, any evidence of a transaction in your account will simply disappear.
For more information see our Rental Bond explainer.
What are the Terms of Hire?
You can read our Terms of Hire here.
How do I know what equipment is best for my event?
Our website should help you navigate packages that are best suited to your event type and size, but if you’re having trouble working out what you need, feel free to contact our friendly, local Customer Support team.
How do I setup the equipment?
We’ve worked tirelessly to ensure our equipment can be used by anybody, but we strongly recommend that you setup the equipment during opening hours in the event you need further assistance over the phone.
Setting up is simple, but in some cases, we also include instructional documentation to ensure this process is even easier.
If you have trouble, please don’t hesitate to contact our local Customer Support team.
What if the equipment is faulty?
Equipment faults are extremely rare. Ensure you setup the equipment during opening hours, and if you’re experiencing issues don’t hesitate to give us a call, our friendly Customer Support team will be more than happy to assist you.
How does the courier delivery/collection process work?
2. Our team will then process your booking, finalise delivery dates and send you a booking confirmation email
3. On the day of delivery, ensure that someone is present at the premises to receive delivery of your booking (delivery cannot be made to unattended premises)
4. After your event, pack down the equipment neatly into the same transport tubs they were received in (fees apply if the equipment is not returned as it was received)
5. On the day of return, ensure that someone is present at the premises to receive a collection of your booking (collection cannot occur from unattended premises)
Can you deliver to my area?
What if I am not around for Courier Delivery or Collection?
Do I need to be present for Courier Delivery or Collection to occur?
When can I collect my booking?
Your booking will be available for collection on the date selected when adding a product/package to the cart as confirmed in your confirmation email. Check our pick up hours for more information
When do I need to return my booking?
Your booking will be due for return on the date selected when adding a product/package to the cart, as confirmed in your confirmation email. Check our return hours for more information
What do I need to bring to collect my booking?
In order to collect your booking you will need the following:
– Booking Number (this can be found in your confirmation email)
– A valid Australian Driver’s Licence (we do not accept passports or overseas identification)
– A debit or credit card for the rental bond (smartphone devices cannot be used for rental bonds)
Can I send a friend or family member to collect or return my booking?
Yes, you can nominate an authorised representative to receive/return the booking on your behalf.
Alternatively, if the person collecting is taking responsibility for the equipment whilst on hire provide them with the booking number have them submit this form.
Is there a late return fee?
Yes, fees apply for late returns. The rental bond will be captured and an overnight hire rate will apply for every day the booking is not returned.
How to book delivery?
- Check if you’re in our delivery zone:
Add your equipment to the booking cart and select ‘Courier Delivery’ to check if your address is within our delivery zone (within 45km of our warehouse locations). - Select your preferred delivery date:
Enter your preferred delivery date, preferred delivery dates are not guaranteed. Bookings are typically delivered 1-2 days prior to the selected hire dates to minimise stress and ensure timely delivery (you will not be charged extra if we opt to deliver before your selected hire dates). - Proceed to checkout and select a delivery service:
Complete a booking online to select a one-way or each-way courier service.
Courier delivery charges range from $20-$300 each way and are calculated based on the size of your booking and distance from us.
How courier delivery works?
- When your booking is placed:
• Our team will review and process your booking and allocate your delivery date/s based on available delivery slots.
• Your allocated delivery date/s will be sent via the confirmation email. Be sure to read this carefully. - Day before delivery:
• Our team will process a $100-$200 rental bond on the card used to place the booking (this will be held for the duration of the booking and released upon return). - Day of delivery:
• Our courier partners will send you a tracking link via SMS. Deliveries will occur between 7am-5pm and someone must be present at the premises to receive delivery.
• Delivery and collection of equipment is strictly limited to no further than the ground floor of a residential or commercial premises. - Day of collection:
• Collection will occur between 7am-5pm and someone must be present to receive collection.
• You must ensure that the equipment is packed down neatly (the way it was received).
• If the equipment is not packed down and you will be required to return the equipment to our warehouse. If you are unable to return, you will need to book recollection and late fees may apply. - Day after collection:
If the equipment is returned in the same condition it was received, our team will release your rental bond. Please allow 1-5 business days for the funds to be released.
When will the Courier deliver my booking?
Our team will allocate your delivery date (based on available delivery slots) when processing your online booking. In most cases, we opt to deliver 1-2 days prior to your event date.
Can I specify what time delivery occurs?
No, the courier delivery service does not permit for time-specific requests. You will receive tracking details on the day for delivery & details to contact the courier company directly for ETAs.
Can someone set up the equipment or show me how?
Setup services are not available, but all of our equipment is easy to setup & use. Simply scan the QR code located on each item for setup instructions.
Does someone have to be present for delivery to occur?
Yes, someone needs to be present for delivery to occur. Couriers will not deliver to unattended premises.
How much is delivery/pickup?
The cost of courier delivery is calculated during checkout and is based on the size of your booking and distance from our warehouse locations.
Can I just book delivery one-way?
We have flexible one-way or each-way options selectable during checkout.
When should I place my booking?
We recommend placing a booking at least 1 week in advance, but no later than 24 hours before your booking dates.
When will the Courier collect my booking from me?
Your collection date will be specified in your confirmation email, but collection is likely to occur 1-3 days from your booking dates.
Will the Courier pack down my equipment for me?
No. The courier will not collect your booking if the equipment is not packed down and you will be required to return to our warehouse. If you are unable to return, you will need to book recollection and late fees may apply.