The fastest, easiest and simplest way to make a booking is via our website. Our Warehouses are fulfilment locations only, bookings cannot be placed in store.

No, our Warehouses are fulfilment locations only.

Payment via Visa, Mastercard or AMEX must be made before a booking can be confirmed. We do not accept cash.

Yes, a rental bond ($100-$200) is applicable for all bookings and must be frozen on a debit or credit prior to pick up or delivery.

The rental bond only covers fees associated with late return, cleaning or liquid detection label activation. The rental bond is not sufficient for covering the cost of lost or damaged equipment.

If your booking is returned back to us on time and in the condition it was received, you will get your bond back. 99% of our customers receive their bond back in full.

1. The rental bond amount is pre-authorised on your debit/credit card. This “freezes” the amount on your card for the duration of your hire (during which this will appear as a ‘Pending’ transaction in your account)
2. When your booking is returned on time and in the condition it was received, our team will send a message to your bank to “unfreeze” the Rental Bond
3. Depending on your banking institution it may take 0-5 business days for your bank to release the Rental Bond. Once they have released it, any evidence of a transaction in your account will simply disappear.For more information see our Rental Bond explainer.

1. Book online, select a courier delivery method during checkout and submit your ID
2. Our team will then process your booking, finalise delivery dates and send you a booking confirmation email
3. The day before delivery, we will ‘freeze’ the rental bond amount on your debit/credit card
4. On the day of delivery, ensure that someone is present at the premises to receive delivery of your booking (delivery cannot be made to unattended premises)
5. After your event, pack down the equipment neatly into the same transport tubs they were received in (fees apply if the equipment is not returned as it was received)
6. On the day of return, ensure that someone is present at the premises to receive a collection of your booking (collection cannot occur from unattended premises)

We deliver within a 45-50km radius of our warehouse locations. If you wish to check a specific address: add a product to the cart, select ‘Third Party Courier Delivery’ in the cart and enter your delivery address. If we do not deliver to your address, feel free to contact us to request a quote.

Once your booking has been processed by our team, you will receive a confirmation email indicating your delivery/collection dates. In some circumstances, we may elect to schedule delivery up to 3 days prior to your event date.
In most cases, collection is typically scheduled to take place 1-3 days after your event date.
Rest assured you will not be charged extra if we elect to schedule early delivery or late collection.

Both deliveries and collections are typically performed between 7am-5pm.

Yes. Either the person who places the booking or an authorised representative must be present onsite for delivery/collection to occur.

Couriers are unable to deliver or collect without someone present at the premises. If delivery/collection is attempted with nobody present at the premises, re-delivery fees may apply or you may be required to pick up your booking from your nearest warehouse fulfilment location.

Your booking will be available for collection on the date selected when adding a product/package to the cart as confirmed in your confirmation email. Check our pick up hours for more information

Your booking will be due for return on the date selected when adding a product/package to the cart, as confirmed in your confirmation email.  Check our return hours for more information

In order to collect your booking you will need the following:

Yes, you can nominate an authorised representative to receive/return the booking on your behalf.
Alternatively, if the person collecting is taking responsibility for the equipment whilst on hire provide them with the booking number and have them submit this form.

Yes, fees apply for late returns. The rental bond will be captured and an overnight hire rate will apply for every day the booking is not returned.

Our website should help you navigate packages that are best suited to your event type and size, but if you’re having trouble working out what you need, feel free to contact our friendly, local Customer Support team.

We’ve worked tirelessly to ensure our equipment can be used by anybody, but we strongly recommend that you setup the equipment during opening hours in the event you need further assistance over the phone.
Setting up is simple, but in some cases we also include instructional documentation to ensure this process is even easier.
If you have trouble, please don’t hesitate to contact our local Customer Support team.

Equipment faults are extremely rare. Ensure you setup the equipment during opening hours, and if you’re experiencing issues don’t hesitate to give us a call, our friendly Customer Support team will be more than happy to assist you.

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