{"id":10623,"date":"2022-10-24T00:05:33","date_gmt":"2022-10-23T13:05:33","guid":{"rendered":"https:\/\/360eventcenter.com\/main\/?page_id=10623"},"modified":"2023-03-12T20:08:18","modified_gmt":"2023-03-12T09:08:18","slug":"info-help","status":"publish","type":"page","link":"https:\/\/360eventcenter.com\/main\/info-help\/","title":{"rendered":"Information & Help"},"content":{"rendered":"

[vc_row][vc_column][vc_tta_tabs style=”modern” shape=”square” color=”mulled-wine” active_section=”1″ no_fill_content_area=”true” title=”Hire Information Help”][vc_tta_section i_position=”right” i_icon_fontawesome=”fa fa-question-circle” add_icon=”true” title=”FAQ” tab_id=”Hire-Faq”][vc_toggle title=”How to place a Booking?” style=”square”]The fastest, simplest very easy way to make a booking is via our website. Our Warehouses are fulfilment locations only, bookings cannot be made in the store.[\/vc_toggle][vc_toggle title=”Can I make a booking in store?” style=”square”]Sorry, you cannot make a booking in store, because our warehouses are fulfilment locations only.[\/vc_toggle][vc_toggle title=”What are your preferred Payment Methods?” style=”square”]We only accept payment via Visa, Mastercard or AMEX. Payment must be made before a booking can be confirmed. We do not accept cash.[\/vc_toggle][vc_toggle title=”Do you have a Rental Bond?” style=”square”]We do have a rental bond ($150-$300) that is applicable for all types of bookings and must be frozen on a debit or credit prior to pick up or delivery.[\/vc_toggle][vc_toggle title=”What does a Rental Bond may cover?” style=”square”]The rental bond only covers fees associated with the late return, cleaning or liquid detection label activation. The rental bond is not<\/strong>\u00a0sufficient for covering the cost of lost or damaged equipment.[\/vc_toggle][vc_toggle title=”Can I get a Rental Bond back?” style=”square”]If your booking is returned back to us on time and in the condition it was received, you will get your bond back. almost 99% of our customers receive their bond back in full.[\/vc_toggle][vc_toggle title=”How does the Rental Bond process work?” style=”square”]1. The rental bond amount is pre-authorised on your debit\/credit card. This \u201cfreezes\u201d\u00a0the amount on your card for the duration of your hire (during which this will appear as a \u2018Pending\u2019 transaction in your account)
\n2. When your booking is returned on time and in the condition it was received, our team will send a message to your bank to \u201cunfreeze” the Rental Bond
\n3. Depending on your banking institution it may take 0-5 business days for your bank to release the Rental Bond. Once they have released it, any evidence of a transaction in your account will simply disappear.<\/p>\n

For more information see our\u00a0Rental Bond<\/strong><\/span>\u00a0explainer.[\/vc_toggle][vc_toggle title=”What are the Terms of Hire?” style=”square”]You can read our Terms of Hire\u00a0here.<\/a><\/span>[\/vc_toggle][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-cubes” add_icon=”true” title=”Equipment” tab_id=”Hire-Equipment-FAQ”][vc_toggle title=”How do I know what equipment is best for my event?” style=”square”]Our website should help you navigate packages that are best suited to your event type and size, but if you\u2019re having trouble working out what you need, feel free to\u00a0contact<\/a>\u00a0our friendly, local Customer Support team.[\/vc_toggle][vc_toggle title=”How do I setup the equipment?” style=”square”]We\u2019ve worked tirelessly to ensure our equipment can be used by anybody, but we strongly recommend that you setup the equipment during opening hours in the event you need further assistance over the phone.
\nSetting up is simple, but in some cases, we also include instructional documentation to ensure this process is even easier.
\nIf you have trouble, please don\u2019t hesitate to\u00a0contact<\/a>\u00a0our local Customer Support team.[\/vc_toggle][vc_toggle title=”What if the equipment is faulty?” style=”square”]Equipment faults are extremely rare. Ensure you setup the equipment during opening hours, and if you\u2019re experiencing issues don\u2019t hesitate to give us a call, our friendly Customer Support team will be more than happy to assist you.[\/vc_toggle][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-exchange” add_icon=”true” title=”Delivery | Return” tab_id=”360-Audio-Delivery-Return”][vc_toggle title=”How does the courier delivery\/collection process work?” style=”square”]<\/p>\n

1.\u00a0Book online, select a courier delivery method during checkout and submit your ID
\n2. Our team will then process your booking,\u00a0finalise delivery dates and send you a booking confirmation email<\/div>\n
3. The day before delivery, we will ‘freeze’ the rental bond amount on your debit\/credit card
\n3. On the day of delivery, ensure that someone is present at the premises to receive delivery of your booking (delivery cannot be made to unattended premises)
\n4. After your event, pack down the equipment neatly into the same transport tubs they were received in (fees apply if the equipment is not returned as it was received)
\n5.\u00a0\u00a0On the day of return, ensure that someone is present at the premises to receive a collection of your booking (collection cannot occur from unattended premises)<\/div>\n

[\/vc_toggle][vc_toggle title=”Can you deliver to my area?” style=”square”]<\/p>\n

We deliver within a 40-50km radius of our warehouse locations. If you wish to check a specific address: add a product to the cart, select ‘Inquiry’ in the product page and enter your delivery address. If we do not deliver to your address, feel free to contact us<\/a>\u00a0to request a quote.<\/div>\n

[\/vc_toggle][vc_toggle title=”What if I am not around for Courier Delivery or Collection?” style=”square”]<\/p>\n

Couriers are unable to deliver or collect without someone present at the premises. If delivery\/collection is attempted with nobody present at the premises, re-delivery fees may apply or you may be required to pick up your booking from your nearest warehouse fulfilment location.<\/div>\n

[\/vc_toggle][vc_toggle title=”Do I need to be present for Courier Delivery or Collection to occur?” style=”square”]<\/p>\n

Yes. Either the person who places the booking or an authorised representative must be present onsite for delivery\/collection to occur.<\/div>\n

[\/vc_toggle][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-retweet” add_icon=”true” title=”Collect | Return” tab_id=”Hire-Collect-Return”][vc_toggle title=”When can I collect my booking?” style=”square”]Your booking will be available for collection on the date selected when adding a product\/package to the cart as confirmed in your confirmation email. Check our\u00a0pick up hours<\/a>\u00a0for more information[\/vc_toggle][vc_toggle title=”When do I need to return my booking?” style=”square”]Your booking will be due for return on the date selected when adding a product\/package to the cart, as confirmed in your confirmation email.\u00a0\u00a0Check our\u00a0return hours<\/a>\u00a0for more information[\/vc_toggle][vc_toggle title=”What do I need to bring to collect my booking?” style=”square”]In order to collect your booking you will need the following:
\n– Booking Number (this can be found in your confirmation email)
\n– A valid Australian Driver’s Licence (we do not accept passports or overseas identification)
\n– A debit or credit card for the rental bond (smartphone devices cannot be used for rental bonds)[\/vc_toggle][vc_toggle title=”Can I send a friend or family member to collect or return my booking?” style=”square”]Yes, you can nominate an authorised representative<\/a>\u00a0to receive\/return the booking on your behalf.
\nAlternatively, if the person collecting is taking responsibility for the equipment whilst on hire provide them with the booking number have them submit this form<\/a>.[\/vc_toggle][vc_toggle title=”Is there a late return fee?” style=”square”]Yes, fees apply for late returns. The rental bond will be captured and an overnight hire rate will apply for every day the booking is not returned.[\/vc_toggle][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-car” add_icon=”true” title=”Courier” tab_id=”Hire-Courier-Delivery”][vc_toggle title=”How to book delivery?” style=”square”]<\/p>\n

    \n
  1. Check if you\u2019re in our delivery zone:
    \n<\/b>Add your equipment to the booking cart and select \u2018Courier Delivery\u2019 to check if your address is within our delivery zone\u00a0(within 45km of our warehouse locations)<\/em>.<\/li>\n
  2. Select your preferred delivery date:
    \n<\/b>Enter your preferred delivery date,\u00a0preferred delivery dates are not guaranteed<\/b>.\u00a0Bookings are typically delivered 1-2 days prior to the selected hire dates to minimise stress and ensure timely delivery (you will not be charged extra if we opt to deliver before your selected hire dates).<\/em><\/li>\n
  3. Proceed to checkout and select a delivery service:
    \n<\/b>Complete a booking online to select a one-way or each-way courier service.
    \nCourier delivery charges range from $20-$300 each way and are calculated based on the size of your booking and distance from us.<\/em><\/li>\n<\/ol>\n

    [\/vc_toggle][vc_toggle title=”How courier delivery works?” style=”square”]<\/p>\n

      \n
    1. When your booking is placed:
      \n<\/b>\u2022 Our team\u00a0will review and process your booking\u00a0and allocate your delivery date\/s based on available delivery slots.
      \n\u2022 Your allocated delivery date\/s will be sent via the confirmation email. Be sure to read this carefully.<\/li>\n
    2. Day before delivery:<\/strong>
      \n\u2022 Our team will process a $100-$200\u00a0      rental bond<\/a>\u00a0on the card used to place the booking (this will be held for the duration of the booking and released upon return).<\/li>\n
    3. Day of delivery:
      \n<\/b>\u2022 Our courier partners will send you a tracking link via SMS. Deliveries will occur between 7am-5pm and someone must be present at the premises to receive delivery.
      \n\u2022 Delivery and collection of equipment is strictly limited to no further than the ground floor of a residential or commercial premises.<\/li>\n
    4. Day of collection:
      \n<\/b>\u2022 Collection will occur between 7am-5pm and someone must be present to receive collection.
      \n\u2022 You must ensure that the equipment is packed down neatly (the way it was received).
      \n\u2022 If the equipment is not packed down and you will be required to return the equipment to our warehouse.\u00a0If you are unable to return, you will need to book recollection and late fees may apply.<\/em><\/em><\/li>\n
    5. Day after collection:
      \n<\/strong>If the equipment is returned in the same condition it was received, our team will release your rental bond.\u00a0Please allow 1-5 business days for the funds to be released.<\/em><\/li>\n<\/ol>\n

      [\/vc_toggle][vc_toggle title=”When will the Courier deliver my booking?” style=”square”]Our team will allocate your delivery date (based on available delivery slots) when processing your online booking. In most cases, we opt to deliver 1-2 days prior to your event date.[\/vc_toggle][vc_toggle title=”Can I specify what time delivery occurs?” style=”square”]No, the courier delivery service does not permit for time-specific requests. You will receive tracking details on the day for delivery & details to contact the courier company directly for ETAs.[\/vc_toggle][vc_toggle title=”Can someone set up the equipment or show me how?” style=”square”]Setup services are not available, but all of our equipment is easy to setup & use. Simply scan the QR code located on each item for setup instructions.[\/vc_toggle][vc_toggle title=”Does someone have to be present for delivery to occur?” style=”square”]Yes, someone\u00a0needs to be present for delivery to occur.\u00a0Couriers will not deliver to unattended premises.[\/vc_toggle][vc_toggle title=”How much is delivery\/pickup?” style=”square”]The cost of\u00a0courier delivery is calculated during checkout and is based on the size of your booking and distance from our warehouse locations.[\/vc_toggle][vc_toggle title=”Can I just book delivery one-way?” style=”square”]We have flexible one-way or each-way options selectable during checkout.[\/vc_toggle][vc_toggle title=”When should I place my booking?” style=”square”]We recommend placing a booking at least 1 week in advance, but no later than 24 hours before your booking dates.[\/vc_toggle][vc_toggle title=”When will the Courier collect my booking from me?” style=”square”]Your collection date will be specified in your confirmation email, but collection is likely to occur 1-3 days from your booking dates.[\/vc_toggle][vc_toggle title=”Will the Courier pack down my equipment for me?” style=”square”]No.\u00a0The courier will not collect your booking if the equipment is not packed down and you will be required to return to our warehouse. If you are unable to return, you will need to book recollection and late fees may apply.[\/vc_toggle][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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